Terms and conditions

These terms govern your use of the RenterCheck website, property-checking tools, reports and related services at rentercheck.co.uk.

Please read them before using RenterCheck.

RenterCheck is operated by Digital Ideation Ltd, a company registered in England and Wales under company number 17059030, with its registered office at 128 City Road, London, EC1V 2NX.

In these terms, “RenterCheck”, “we”, “us” and “our” refer to Digital Ideation Ltd.

You can contact us at hello@rentercheck.co.uk. We reply within 24 hours.

RenterCheck is an independent property-information service intended to help people investigate properties they are considering renting in England.

Depending on the check or tool you use, RenterCheck may bring together information from public, official and other independent data sources and present it in a more accessible form.

This may include information relating to matters such as:

• energy performance;
• property characteristics;
• recorded property sales;
• planning designations and planning applications;
• flood risk;
• recorded crime nearby;
• nearby schools, their inspections and exam results;
• stations, bus stops and bus services nearby;
• journey times and travel costs to a workplace you enter;
• mobile signal;
• noise and air quality;
• GP practices, pharmacies, shops and parks nearby;
• rent, and how it compares with similar homes;
• council tax, energy, water and broadband costs;
• property licensing;
• registered ownership;
• landlords or letting agents;
• deposits and upfront payments; and
• affordability.

Not every check is available for every property and not every feature described above is necessarily available in the free version of RenterCheck.

We will normally identify where a check could not be completed rather than treating the absence of data as a positive result.

RenterCheck is intended to help you make more informed enquiries before renting a property.

It does not replace your own checks or professional advice.

Information provided by RenterCheck is not legal, financial, surveying, valuation or other professional advice.

A RenterCheck report is not a guarantee that:

• a property is safe or suitable;
• a landlord or letting agent is legitimate;
• a proposed tenancy is lawful;
• information supplied by a landlord or agent is accurate;
• a tenancy agreement contains no problematic terms;
• a property requires or does not require a particular licence;
• a property is free from flooding, planning, title, structural or other risks; or
• proceeding with a tenancy will be risk-free.

You should independently verify information that is important to your decision and seek appropriate professional or legal advice where necessary.

RenterCheck uses information obtained from third-party and public-sector datasets.

These may include information published by organisations such as HM Land Registry, the UK Government, the Valuation Office Agency, Ofgem, Ofcom, the police, local councils, local and national planning-data providers, Companies House and the Energy Performance of Buildings service, some of which reaches us through commercial data providers.

Although we take reasonable care when obtaining, matching and presenting information, we do not control these underlying datasets.

Information may occasionally be:

• incorrect;
• incomplete;
• unavailable;
• recorded against a different property;
• out of date;
• delayed in being updated; or
• inconsistent between different sources.

The date on which we retrieve information may therefore differ from the date on which an underlying event occurred or was recorded.

Where practical, RenterCheck identifies the source and limitations of information within the report.

The absence of information in a dataset does not necessarily mean that the underlying issue does not exist.

For example, wording such as:

“No designation identified in the checked dataset”

means that RenterCheck did not identify that designation in the data checked. It does not amount to an absolute guarantee that no such designation or issue exists.

Similarly, if a check is marked as unavailable, this should not be interpreted as a positive or negative finding.

RenterCheck may use addresses, postcodes, Unique Property Reference Numbers and other property information to match records from different sources.

Property records are not always standardised consistently between datasets.

We take reasonable steps to identify the correct property, but you should check that the property shown in your report is the property you intended to search.

If you believe RenterCheck has matched the wrong property, please do not rely on the report and contact us.

Any rental comparison, estimate or market information provided by RenterCheck is intended to assist comparison only.

Rental values can be affected by factors that may not be represented in the data available to us, including condition, furnishings, precise location, facilities, tenancy terms, supply and demand and individual negotiations.

Rental information should therefore not be treated as a formal valuation or a guarantee of the rent at which a property can or should be let.

A rent comparison uses the asking rents of similar homes advertised nearby. Asking rents are not always the rents finally agreed.

Monthly costs for energy, water and broadband are estimates for planning, not quotes. What you pay depends on your suppliers, your tariffs and how you live.

Journey times are planned for one weekday morning from the centre of each postcode, and your journey may take longer or cost more. Travel costs use published figures, such as HMRC’s mileage rates and the national bus fare cap, and are estimates, not fares or quotes.

Income thresholds are the ones letting agents commonly use. They are not legal rules, and an agent may apply different ones.

Deposit and upfront payment limits are calculated from the Tenant Fees Act 2019 and the Renters’ Rights Act 2025 for most private tenancies in England. They are a statement of the law as it applies generally, not advice on your tenancy.

Figures you type into a report’s calculators, such as your income or the amounts you have been asked to pay, are worked out in your browser. They are not sent to us or saved.

Registered ownership shown in a report comes from HM Land Registry data supplied to us by a data provider. It is not an official copy of the title register, which you can buy from HM Land Registry.

Where RenterCheck provides information about a landlord, company or letting agent, the information is based on the records and identifiers available to us.

A successful identity or company match does not guarantee that the person communicating with you is genuinely that person or is authorised to act for them.

Similarly, an inconsistency does not necessarily mean that fraud has occurred.

You should independently verify the identity of anyone requesting money from you before making a payment.

Complete RenterCheck can analyse the tenancy agreement for the home your report covers, if you choose to upload it. You can check up to three versions for each report. An agreement for a different home is not analysed.

The purpose of this analysis is to identify and explain terms that may be useful for you to understand or question.

Automated analysis can make mistakes and may not identify every relevant provision.

Tenancy agreement analysis is not legal advice and does not determine whether a term is legally enforceable.

If a provision is particularly important, unusual, disputed or potentially unlawful, you should consider obtaining independent legal or housing advice.

We send an uploaded agreement to our AI provider to read it for your analysis. We do not store the document.

Neither the document nor any text taken from it is kept by RenterCheck once the analysis is complete.

The findings generated from the analysis may be retained as part of your report.

Further information about how documents and personal data are handled is provided in our Privacy Notice.

Some RenterCheck services are provided free of charge.

We may change, add or remove free tools or alter the information included in a free property check.

We do not guarantee that every dataset or check will always be available.

Complete RenterCheck is a paid report about one property: the property in the free check you buy it from. It includes:

• a comparison of the asking rent with similar homes advertised nearby, and the adverts it is based on, where there are enough of them;
• an estimate of the monthly cost of living there, covering rent, council tax, energy, water and broadband, with a split between the people who will live there;
• the legal limits on the holding deposit, tenancy deposit and rent in advance for the rent, and a check of amounts you enter against them;
• an income check against the thresholds letting agents commonly use, and what you would have left after rent and bills;
• planning applications for the building and nearby;
• whether the home is on the council’s register of licensed houses in multiple occupation;
• for the councils listed on our sources page, whether a selective or additional licensing scheme covers the address;
• the registered owner from HM Land Registry data, with a company ownership checked on Companies House;
• the Environment Agency’s flood risk for the area around the home, from rivers and the sea and from surface water;
• the nearest state-funded schools, with their latest Ofsted inspection and exam results;
• recorded crime nearby, compared with places sampled across England;
• a check of your tenancy agreement against the report, if you upload the agreement for the home the report covers; and
• questions about the property to send the landlord or letting agent.

Some sections depend on data that does not exist for every property. For example, a rent comparison needs enough similar homes advertised nearby. Where a section cannot be completed, the report says so and why.

The tenancy agreement check is described under Tenancy agreement analysis.

You can also buy one part of Complete RenterCheck on its own, for the property in the free check you buy it from:

• the rent check: the comparison of the asking rent with similar homes advertised nearby, and the adverts it is based on. If it can’t compare the rent with similar homes nearby, we will refund you in full;
• the ownership check: the registered owner from HM Land Registry data, with a company ownership checked on Companies House. A private owner is not named; and
• the agreement check: your tenancy agreement read against the law in England, the rent you entered and the property’s licensing, for up to three versions of the agreement. It doesn’t compare the agreement with the registered owner or an HMO licence; Complete RenterCheck does.

Before you buy, you can scan a tenancy agreement free. The scan tells you how many points we found and what they are about, not what they say. If you then buy the agreement check or Complete RenterCheck for that property, the findings come from the same scan.

If you then buy Complete RenterCheck for the same property, its price is reduced by what you paid for single checks for that property.

Everything in these terms about buying, cancelling and problems with Complete RenterCheck applies to the single checks in the same way.

Some free reports offer Complete RenterCheck free in return for a short call about what you would want from it. Your report is supplied as soon as you give your details, and we contact you to arrange the call. If you decide not to take part, you keep the report. No payment is taken, and the rest of these terms apply to the report as if it had been bought.

The price is shown before you pay. It is the total you pay, for one report about one property, and there is no subscription.

Payment is taken by Stripe on its own secure payment page. RenterCheck never receives your card details.

Our contract with you is formed when Stripe confirms your payment. We then supply your report straight away on its report page, and email you a link to it.

If you are charged but your report is not supplied, contact us and we will supply it or refund you in full.

We sometimes give voucher codes to organisations and people we work with. You enter a code before you go to the payment page. A voucher is for the report and property it is used on, can’t be exchanged for money, and may have a use limit or an expiry date. A voucher that covers the whole price means no payment is taken; everything else in these terms still applies to the report.

Where the website states that Complete RenterCheck is not yet available to buy, no contract is formed and no payment is taken. If you give us your email address to hear when it is available, we will use it as described in our Privacy Notice.

You would normally have 14 days to cancel a contract made online. Because your report is digital content supplied as soon as you pay, before paying you are asked to confirm:

“By pressing “Unlock my report”, you agree to our terms and conditions and ask for your report straight away, so you can’t cancel once it’s supplied.”

You cannot pay without giving this confirmation. We repeat it in the email we send when your report is supplied. Once the report has been supplied, the 14-day right to cancel no longer applies.

Under the Consumer Rights Act 2015, your report must be of satisfactory quality, fit for purpose and as described.

If your report matched the wrong property, or contains an error we made, tell us at hello@rentercheck.co.uk and we will correct it. If we cannot correct it, we will refund you in full.

If your report cannot compare the rent with similar homes nearby, because too few similar homes are advertised close enough or because the check was made without the number of bedrooms, tell us at hello@rentercheck.co.uk and we will refund you in full. You keep the rest of the report.

If a section could not be completed because a source was temporarily unavailable, tell us and we will try it again at no charge.

Apart from the rent comparison above, a section that cannot be completed because the data does not exist, or a finding that faithfully reflects what an official dataset records, is the report working as described.

Nothing in this section affects your statutory rights.

Your report stays available through its private link for 12 months from the date you buy it, and is then deleted. To keep a copy, open the report and choose Save as PDF.

It shows what its sources recorded when we retrieved them, on the date shown in the report. It is not updated afterwards, so check anything important again before you sign or pay.

Anyone with the link can open the report, so share it only with people you want to see it.

You agree not to:

• use RenterCheck unlawfully;
• attempt to gain unauthorised access to our systems;
• deliberately interfere with the operation or security of the service;
• use automated systems to extract or scrape substantial amounts of information without our permission;
• circumvent technical restrictions or rate limits;
• reproduce or commercially resell RenterCheck reports without permission; or
• submit documents or information that you are not entitled to provide or process.

You are responsible for checking that information you enter into RenterCheck is accurate.

We aim to keep RenterCheck available and functioning correctly, but we cannot guarantee uninterrupted availability.

The service depends partly on third-party infrastructure, APIs and datasets that may occasionally be unavailable.

We may temporarily restrict access where reasonably necessary for maintenance, security, abuse prevention or technical reasons.

The RenterCheck website, branding, software, report design, original written content and other materials created by us are owned by or licensed to Digital Ideation Ltd.

Third-party and public-sector data remains subject to the rights and licences applicable to that data.

You may use a RenterCheck report for your own personal purposes.

You must not reproduce, systematically extract, republish or commercially exploit substantial parts of RenterCheck without our permission, except where applicable law or the licence governing the underlying information permits you to do so independently.

We are responsible for losses that are a foreseeable consequence of our breach of these terms or our failure to use reasonable care and skill where the law requires us to be responsible.

We are not responsible for losses that are not foreseeable or that result from circumstances outside our reasonable control.

RenterCheck provides information to assist your decision-making. You remain responsible for deciding whether to enter into a tenancy, make a payment or take any other action.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Nothing in these terms excludes or restricts your statutory rights as a consumer.

RenterCheck may link to government services, data providers, advice organisations and other third-party websites.

We are not responsible for the content, availability or privacy practices of websites operated by third parties.

We may improve or change the website, tools, reports and datasets from time to time.

If we make material changes to these terms, we will publish the updated version on this page and update the date shown above.

If you believe a RenterCheck report contains an error, has matched the wrong property, or you have another concern about the service, please contact hello@rentercheck.co.uk.

Please provide enough information for us to investigate the issue.

These terms are governed by the law of England and Wales.

If you are a consumer, you will retain any mandatory rights you have under the law applicable to you.

The courts of England and Wales will generally have jurisdiction, subject to any rights consumers may have to bring proceedings elsewhere under applicable law.